Terms & Conditions
Terms & Conditions for using the service tshirtprinting.co.za & 2cooldesign.co.za
By submitting an order, You agree to be bound by these terms and conditions. We reserves the right to cancel orders at any time.
Once the artwork has been approved, design or order changes may not be accepted. Once your order has been placed and confirmed, Any changes allowed beyond the approval may come at a cost to the client. Company Logo Placement – the manufacturer’s logo will appear on all garments.
Because everything we create is custom, made-to-order, all sales are final. No returns, refunds, or exchanges are accepted.
Some items are non-refundable and non-exchangeable these include: Printed Caps / Printed Jackets / Printed T-shirts / All Design work
To be eligible for a re-print or fixing a defected issue, your item must show clear evidence that there is a fault and be unused and in the same condition that you received it and we must be notified with in 14 days of purchase. It must also be in the original packaging. To complete your re-print, we require the proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your re-print. If you are approved, then your re-print or fixing defected product will be processed and shipped to your provided address.
Delivery – goods will be delivered during normal business hours and need to be addressed to an address where someone is available to receive them – ie: your place of work. We will inform you when orders are being dispatched. Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. If the goods are redirected, the client will be liable for all redirection costs.
Delivery Delays – we have no control over external freight companies or their ability to deliver in a timely manner. Once your order has left our factory/warehouse we can no longer control the delivery date and delays may be experienced. We are not responsible for lost damaged or delayed orders.
Returns – unless the product is faulty, as items are custom made, we cannot exchange because they do not fit or are not suitable based on your particular taste you have or if you suddenly do not like your choice – so please choose carefully when ordering.
When faulty returning items, wrap the package securely and enclose your receipt/order confirmation (this is e-mailed to you), and reason for returning the item/s, all postage costs for returning items will be at your expense. Pre-bought manufacturer faulty clothing must be returned within 30 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. Refunds will not be given. We reserves the right to reject a warranty claim if the garment was not used as intended or correct care of the garment was not taken. If you have a warranty issue please contact us immediately for review. Once we have received the returned products, exchanges / repairs will be processed within standard production time. We take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.